We carefully check each order and pack our products to ensure they are in perfect condition on arrival. Where items such as gourmet food hampers are also gift packaged, these will also be packed in protective mailing boxes.

We are delighted to include your personal message with any item you wish to send as a gift. There is space on the order form for your message. We can arrange multiple delivery addresses if you are sending to more than one person.

When we receive your order, we will send you an e-mail confirmation. We aim to despatch your goods within 2 working days of receipt. If we are not able to despatch your goods within 7 working days of receipt, we will contact you by e-mail or phone to make substitutions or cancel and refund your order. Occasionally, we need to substitute food products with items of equal or greater value and we will usually do this without notification.

We can deliver to most UK and worldwide addresses. We publish delivered prices for most UK and European addresses but due to wide variations in delivery prices and local customs, we have to quote separately for UK islands, selected European and worldwide destinations. Please e-mail or phone your enquiry on +44 1903 744111 for a worldwide delivery.

We despatch our goods by overnight courier, first class post or parcel force. As most of our goods are quite large, delivery is usually by overnight courier and each delivery is made on a 'signed for' basis. Therefore, if you need goods by a particular date, please allow 7 working days for delivery.

We use secure server software to encrypt your credit card information and digital server identity technology to protect your connection to www.optimacompany.com

When you give us your personal details, we use these to process your order and to keep you up to date of our new products from time to time. We will not pass your information onto third parties. If you do not want to receive any promotional material, please send an e-mail to unsubscribe@optimacompany.com and enter the e-mail address you have registered with.

When you give us your personal details, we use these to process your order and to keep you up to date of our new products from time to time. We will not pass your information onto third parties. If you do not want to receive any promotional material, please send an e-mail to unsubscribe@optimacompany.com and enter the e-mail address you have registered with.

View a summary of the Consumer Protection (Distance Selling) Regulations 2000, which the Optima Company uses to protect your consumer rights.